IT Service Level Agreements
- Services - What We Do
- IT Advisory Services and Assessments
- IT Organizational Design and Implementation
- IT Governance Design and Implementation
- Contract Negotiations
- IT Service Level Agreements
- Interim IT Management
The Copperwood Group has an operational understanding of Service Level Agreements (SLA) and their importance in establishing performance expectations within the organization and with vendor service providers. Furthermore, we highly recommend SLAs be established between IT services and the enterprise stakeholders with performance reporting into the IT governance process.
Our services are designed to deal with all the elements of SLA development, standards, reporting, penalties and credits. We also provide SLA performance audits with recommendations for adjustments to existing SLAs and or new SLAs and performance standards.